FAQ

**Q: Where are your products made?**  
A: We work with trusted suppliers across the UK, EU, and US. Each product listing shows where it's shipped from.

**Q: How long does shipping take?**  
A: Most UK orders arrive within 5–10 working days. International orders can take 7–15 working days, depending on supplier location.

**Q: Do you offer returns?**  
A: Yes, you can return unused items within 14 days of receiving them. Visit our [Returns & Refunds] page for the process.

**Q: Can I track my order?**  
A: 100% yes. You’ll receive tracking info via email once your order is dispatched.

**Q: Why did my items arrive separately?**  
A: We use multiple suppliers, so your order may arrive in more than one parcel.

**Q: Do you offer custom or personalised products?**  
A: Some of our items are custom-made. These will be clearly marked and may have longer delivery times. Currently, we do not offer personal engraving, but this is coming soon.

**Q: Who do I contact if I have an issue with my order?**  
A: Email us at info@lochandlore.com and we’ll sort it out quickly.

**Q: Do you ship internationally?**  
A: Yes, we offer international delivery. Rates vary and are calculated at checkout.